安心三寶 – 收集個人資料聲明

安心三寶的產品和服務是由專業文件服務有限公司 (下稱「本公司」) 提供。公司在 DocPro 集團公司（下稱「DocPro 集團」）下運營，並且是其一部分。本公司明白其就《個人資料（私隱）條例》（香港法例第 486 章）（下稱「條例」）收集、持有、處理、使用和∕或轉移個人資料所負有的責任。

此收集個人資料聲明（下稱「聲明」）此隱私政策適用於你使用本公司的安心三寶流動應用程序和網站（下稱「本平台」）或從本平台購買產品和/或服務時收集的信息。

敬請注意，如果閣下不向本公司提供閣下的個人資料，我們可能無法提供閣下所需的資料、產品或服務，或無法處理閣下在本平台的要求。

1. 目的：

本公司不時有必要收集閣下的個人資料(包括信用資料和以往申索紀錄)，並可能因下列各項目的（“有關目的”）而供本公司使用、存儲、處理、轉移、披露或共享該等個人資料：

(a) 履行本公司與你的協議，在本平台上提供內容和服務，包括創建法律自助文件，以及提供、改進和發展本公司的產品和服務；

(b) 研究、設計和推出新的平台、產品、服務文件模板、法律表格或功能；

(d) 應你的要求發送給你的代理人/遺產執行人/遺產受益人/聯繫人，以便通知；

(e) 根據本公司與你簽訂的合同行使本公司的權利，包括向你收取款項；

(f) 回應或參與法律程序，包括尋求專業建議，或為了公司或第三方的合理和法律利益（例如，本公司其他客戶的利益）；

(g) 遵守香港境內或境外目前和將來可能存在的任何法律、法規、判決、法庭命令、非法定守則、問責法或本公司須承擔的其他法律義務；

(h) 與你溝通並回覆你的問題或要求；

(i) 研究、客戶分析和細分；

(j) 分析你如何進接和使用本公司網站和應用程序上所提供的平台、產品和服務；

(k) 推廣和營銷本公司的平台、產品和服務以及其他相關主體；

(l) 確定本公司欠你的款項或你的欠款；

(m) 遵守在 DocPro 集團內共享數據和資料和/或任何其他數據使用的任何義務、要求、政策、程序、措施或安排；

(n) 促進對 DocPro 集團進行內部審計和風險管理績效的綜合監督；

(o) 回應任何法律、政府或監管或半官方相關的事項、行動或程序（包括任何預期的行動或法律程序）；

(p) 提出或調查任何索賠或回應任何搜查或文件要求，包括但不限於政府當局、醫院管理局或香港律師會的行動、程序、要求；

(q) 第三方代表本公司通過本平台提供分析，這些分析是與第三方聚合或去識別化的信息，不能合理地用於識別你的身份；

(r) 與本公司的戰略合作夥伴一起處理個人資料以提供產品和服務，或幫助本公司向客戶營銷（包括但不限於與 DocPro 集團的文件創建服務和第三方供應商的光學字符識別技術）；

(s) 不時審查個人資料，以發現問題和解決爭議、識別使用多個用戶識別或別名的用戶、比較和審查你的個人資料是否存在錯誤、遺漏和是否準確；

(t) 向您介紹、提供和營銷本公司、DocPro 集團的其他公司或本公司的業務合作夥伴的產品/服務（在你同意的情況下，參見下文第 3 節），以及提供、維護、管理和運營此類產品/服務；

(u) 與上述直接相關或附帶的目的；或

(v) 其他在你同意的情況下。

2. 個人資料的轉移：

個人資料將予以保密，但在遵守任何適用法律條文的前提下，可提供給：

(a) DocPro 集團，包括我們的海外辦事處、附屬公司、業務合作夥伴和同行（僅在需要知道的基礎上）。在重組、出售或合併的情況下，我們可能會將個人數據轉讓給我們在世界任何地方的業務（或其主要部分）的相關或建議的受讓人。

(b) 我們的第三方供應商提供與通過我們分發的文件、產品、內容和服務相關的客戶支持服務、光學字符識別、人工智能或大數據技術。

(d) 與我們的員工、代理人、顧問、審計師、承包商、金融機構和與我們的運營或服務有關的服務提供商；並對個人資料負有保密義務的人；或根據世界任何地方的適用法律和法規要求我們向其披露的人。

(e) 向公司和/或我們的關聯公司提供行政、技術、見證或其他專業服務(包括直接促銷服務)並對個人資料負有保密義務的任何醫生、律師代理、承包商或第三方，對其負有保密義務。

(f) 我們可能允許您將您的用戶帳戶鏈接到第三方提供的帳戶。如果您同意關聯賬戶，我們可能會在您當時同意的範圍內收集您允許我們從第三方接收的信息與您的用戶賬戶信息並將其合併。如果賬戶關聯需要我們將您的個人信息傳輸給第三方，您將在關聯之前收到通知，您將有機會同意關聯和傳輸您的信息.第三方對您信息的使用將受第三方隱私政策的約束，我們鼓勵您查看該政策。

閣下的個人資料將僅就上文中規定的一個或多個有關目的而被轉移到香港或香港以外的地區。閣下就此同意個人資料可以被轉移到香港以外的地區。

如欲了解本公司為促銷目的使用閣下的個人資料的政策，請參閱下文第3部份。

3. 在直接促銷中使用及將其個人資料提供予其他人士

本公司只能在您同意或不以書面形式反對下 (i) 在直接營銷中使用您的個人資料；或 (ii) 將您的個人資料提供給其他人或公司用於直接營銷。

本公司擬：

(a) 使用本公司不時持有的您的姓名、聯繫方式（例如電話號碼、電子郵件地址和郵寄地址）、性別、產品和服務信息、模式和行為、財務背景和人口統計數據進行直接營銷；

(b) 對公司、我們的關聯公司和我們的聯合品牌合作夥伴可能提供的以下類別的產品和服務進行直接營銷：

· 養老服務及產品；

· 保險服務和產品；

· 財富管理服務和產品；

· 養老金、退休計劃、投資、經紀、財務諮詢、信貸和其他金融服務和產品；

· 媒體、娛樂和電信服務；和

· 為慈善和/或非牟利目的的捐贈和捐助；

· 我們的任何附屬公司；

· 第三方金融機構；

· 本公司、我們的附屬公司和我們的聯合品牌合作夥伴提供上述 (b) 中所述的產品和服務；和

· 支持本公司或上述任何實體提供第 2 項所列產品和服務的外部服務供應商。

(d) 除了營銷上述產品和服務外，本公司還打算將上述 (a) 中描述的數據提供給上述 (c) 中描述的所有或任何人，供他們用於營銷這些產品和服務，並且公司為此目的需要您的書面同意（包括表示不反對）。

在使用閣下的個人資料作上文所述的目的或提供予上文所述的人士之前，本公司須獲得閣下的書面同意，及只在獲得閣下的書面同意後方可使用閣下的個人資料及提供予其他人士作任何推廣及促銷用途。

閣下日後可撤回閣下給予本公司有關使用閣下的個人資料及提供予其他人士作任何促銷用途的同意。

閣下如欲撤回閣下給予本公司的同意，請發信至下文第 4 部份所列的地址通知本公司。本公司會在不收取任何費用的情況下確保不會將閣下納入日後的直接促銷活動中。

4. 個人資料的查閱和更正：

閣下有權：

(a) 檢查本公司是否持有有關你的數據並請求查閱此類數據；

(b) 要求本公司更正與閣下有關任何不准確的數據；

(d) 關於文件上傳、文件刪除或更改他人對你上傳的文件的查閱權限。

根據私隱條例的規定，本公司可能會向閣下收取合理的費用，以抵銷本公司為執行閣下的資料查閱要求而引致的行政和實際費用。

查閱和更正的要求，或有關獲取政策、常規及本公司所持的資料種類的資料，均應以書面形式發送至：

專業文件服務有限公司

香港中環郵政總局信箱869號

收件人：個人資料保護主任

請注意，雖然本公司會審核通過郵件發送的任何請求，但為了打擊欺詐、騷擾和身份盜用，訪問、糾正或刪除你的數據的唯一方法是在安心三寶應用程式或網站上使用你的用戶帳戶登錄。

5. 修訂日期

本聲明最後更新於 2022 年 3 月 1 日（「修訂日期」）。如果你在修訂日期之前是用戶，它將取代現有的收集個人資料聲明。

Personal Information Collection Statement

AWEsum Care’s products and services are provided by DocPro Services Limited (the “Company”). The Company operates under and is part of the DocPro group of companies (“DocPro Group”). The Company recognizes its responsibilities in relation to the collection, holding, processing , use and/or transfer of personal data under the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”)

This Personal Information Collection Statement (“PICS”) applies to the information that we collect as you use our AWEsum Care mobile application and website (the “Platform”) or purchase products and/or services from the Platform.

Please note that if you do not provide us with your personal data, we may not be able to provide the information, products or services you need or process your request on the Platform.

1. Purpose:

From time to time it is necessary for the Company to collect your personal data which may be used, stored, processed, transferred, disclosed or shared by us for the purposes (“Purposes”), including:

(a) performing our agreement with you to provide content and services on the Platform, including the creation of legal self-help documents, as well as providing, improving and developing our products and services;

(b) researching, designing and launching new platforms, products, services document templates, legal forms or features;

(c) providing you with alerts, updates, materials or information about our services or other types of information that you requested or signed up to;

(d) sending to your attorney / executor / beneficiary / contact at your request for the purpose of notification;

(e) exercising our rights under our contracts with you, including collecting amounts outstanding from you;

(f) responding or taking part in legal proceedings, including seeking professional advice, or for the purposes of the legitimate and legal interests of the Company or a third party (e.g. the interests of our other customers);

(g) compliance with any law, regulation, judgment, court order, voluntary code, sanctions regime, within or outside Hong Kong existing currently and in the future or other legal obligations that we are subject to;

(h) communicating with you and responding to your questions or requests;

(i) researching, customer profiling and segmentation;

(j) analysing how you access and use our platforms, products and services including those available on our websites and apps;

(k) advertising and marketing our platforms, products and services and other related subjects;

(l) determining the amount of indebtedness owed to or by you;

(m) complying with any obligations, requirements, policies, procedures, measures or arrangements for sharing data and information within the DocPro Group and/or any other use of data;

(n) facilitating consolidated supervision of the DocPro Group for the conduct of internal audit and the performance of risk management;

(o) responding to any legal, governmental, or regulatory or quasi-governmental related matter, action or proceeding (including any prospective action or legal proceeding);

(p) making or investigating any claim or responding to any search or document request, including but not limited to action, proceeding, request from government authorities, Hospital Authority or the Law Society of Hong Kong;

(q) providing analytics by third party on our behalf via the Platform which are aggregated or de-identified information with third parties, which cannot reasonably be used to identify you;

(r) processing Personal Data with our strategic partners to provide products and services, or that help us market to customers (including, but not limited with DocPro Group on document creation service and a third-party provider on optical character recognition technology);

(s) review the Personal Data from time to time to identify problems and solve disputes, to identify users who use multiple user identifications or aliases, and to compare and review your Personal Data for errors, omissions and accuracy;

(t) introduce, provide and market to you the Company, other companies of the DocPro Group or the company’s business partners (subject to your consent, see section 3 below) of the products/services, and the provision, maintenance, management and operation of such products/services;

(u) purposes directly related or incidental to the above; or

(v) where you have given consent to it.

2. Transfer of personal data:

Personal data will be kept confidential but, subject to the provision of any applicable law, may be provided to:

the DocPro Group and includes our overseas offices, affiliates, business partners and counterparts (on a need-to-know basis only). In the event of a reorganization, sale or merger we may transfer personal ata to the relevant or proposed transferees of our operations (or a substantial part thereof) in any part of the world.
our third party providers that provide customer support services, optical character recognition, artificial intelligence or big data technology in connection with the documents, products, content and services distributed via us.
with our third party network providers that provide content delivery network services and server services in connection with us.
with our personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services; persons under a duty of confidentiality to us; or persons to whom we are required to make disclosure under applicable laws and regulations in any part of the world.
any doctor, lawyer agent, contractor or third party who provides administrative, technology, witnessing or other professional services (including direct marketing services) to the Company and/or our affiliates who have a duty of confidentiality to the same.
We may allow you to link your User Account to an account offered by a third party. If you consent to link the accounts, we may collect and combine information you allowed us to receive from a third party with information of your User Account to the degree allowed by your consent at the time. If the linking of the accounts requires the transmission of information about your person from us to a third party, you will be informed about it before the linking takes place and you will be given the opportunity to consent to the linking and the transmission of your information. The third party’s use of your information will be subject to the third party’s privacy policy, which we encourage you to review.

Your personal data may be provided to any of the above parties who may be located in Hong Kong or outside of Hong Kong, and in this regard you consent to the transfer of your data outside of Hong Kong.

For our policy on using your personal data for promotional or marketing purposes, please see the section 3 below.

3. Use of Personal Data for Direct Marketing Purposes:

The Company is only allowed to (i) use your personal data in direct marketing; or (ii) provide your personal data to another person or company for its use in direct marketing, if you provide your consent or do not object in writing.

The Company intends to:

use your name, contact details (such as phone number, email address and mailing address), gender, products and services information, pattern and behaviour, financial background and demographic data held by the Company from time to time for direct marketing;
Conduct direct marketing in relation to the following classes of products and services that the Company, our affiliates and our co-branding partners may offer:

elderly care services and products;
insurance services and products;
wealth management services and products;
pensions, retirement plans, investments, brokering, financial advisory, credit and other financial services and products;
media, entertainment and telecommunications services; and
donations and contributions for charitable and/or non-profit making purposes;

any of our affiliates;
third party financial institutions;
the Company, our affiliates and our co-branding partners providing the products and services set out in (b) above; and
external service providers supporting the Company or any of the above listed entities in providing the products and services set out in 2.

(d) In addition to marketing the above products and services, the Company also intends to provide the data described in (a) above to all or any of the persons described in (c) above for use by them in marketing those products and services, and the Company requires your written consent (which includes an indication of no objection) for that purpose;

Before using your personal data for the purposes and providing the transferees set out above, the Company must obtain your written consent, and only after having obtained such written consent, may use and provide your personal data for any promotional or marketing purposes.

You may in future withdraw your consent to the use and provision of your personal data for direct marketing,

If you wish to withdraw your consent, please inform us in writing to the address in section 4 below. The Company shall, without charge to you, ensure that you are not included in future direct marketing activities.

4. Access and correction of personal data:

You have the right:

(a) to check whether we hold data about you and to request access to such data;

(b) to require us to correct any data relating to you which is inaccurate;

(c) to ascertain our policies and practices in relation to data and to be informed of the kind of personal data held by us;

(d) in relation to uploaded documents, to delete the uploaded documents or to change the access rights of others to your uploaded documents.

In accordance with the provisions of the PDPO, we have the right to charge a reasonable fee for the processing of any data access request.

You should send requests for access to data or correction of data or for information regarding policies and practices and kinds of data held to:

DocPro Services Limited
GPO Box 869
General Post Office
Central, Hong Kong
Attention: Privacy Officer

While we review any request sent by mail, please be aware that to combat fraud, harassment and identity theft, the only way to access, rectify or delete your data is through logging in with your User Account at the AWEsum Care App or website.

This Statement was last updated on 1 March 2022 (“Revision Date“). If you were a user before the Revision Date, it replaces the existing Personal Information Collection Statement.